Air Canada Business Class Review – Santiago to Toronto FEB 3 2006

Air Canada and incredible client care together in one sentence? Is it conceivable? Did it really occur?

I’m here, certain as flies to…..well, you understand what I mean; I am disclosing to you I as of late encountered the absolute best client support from Air Canada; and it was during the Christmas occasions.

Have they at long last made some kind of breakthrough? Has Mr. Rovinescu, President and CEO of AC, delivered a period of really mindful, humane, and euphoric workers? Sure as flies to…well, you understand what I mean; it certainly appears AC is flying the correct way.

My family and I flew on AC, but Jazz, from Edmonton, Alberta to Houston, Texas during the Christmas occasions. From the registration and door specialists at Edmonton International Airport, to the grinning appearances of the airline stewards, our flight couldn’t have gone any smoother.

The return trip was the place where AC truly shone through. Upon registration at Houston, we were educated our AC flight was deferred two or three hours. Our flight was to take us from Houston to Calgary and afterward on to Edmonton. Being the shrewd explorer I am (clever = ex-Air Canada worker) I understood that our association in Calgary would have been missed. I immediately called AC reservations to re-book us on a later flight. I was educated that the two leftover departures from Calgary to Edmonton that night where full, in any case, they would re-book us for the following morning flight. Presently here’s the place where things can get confounded – with who is paying for a short-term inn stay because of a misconnect. Above all, let me continue…..

The airplane showed up into Houston two hours deferred from booked takeoff. During our stand by the entryway specialist was educational and accommodating with any inquiries travelers posed. At the point when the boarding started the door specialist genuinely communicated her apologizes for AC for the deferral of the airplane. Once locally available the airplane the airline steward communicated her apologizes for the deferred flight, and once we were level at 35,000 feet the chief came over the radio with his apologizes and clarification of the postponed airplane (debilitated first official – elusive substitution during the special seasons – ah-ha not climate related so AC pays for the time being lodging). Here’s the place where it truly gets exciting…complimentary drinks on the trip back to Canada!

After arriving in Calgary, outfitted with some fluid boldness, my family and I are prepared to kill the primary winged serpent that denies us a paid inn night stay. Yet, tsk-tsk, no requirement for drawn blades as AC is all set (with grins) for the troubled travelers from Houston. Inn reservations have been organized, transport is outside pausing, and dinner vouchers for dinner and breakfast are distributed (with grins).

The lodging was spotless and agreeable, the food scrumptious, and we had a decent night’s rest. In the first part of the day we were given the following test, we were educated the van from the inn to the air terminal was completely reserved. The inn work area specialist educated us that a taxi had been requested for us and that AC will discount us the taxi charge. Truly? AC will discount the taxi charge on the grounds that the bus’ full? We’ll see…

When the taxi stored us at the air terminal, taxi receipt close by, my decided accomplice strolls over to the AC tagging counter, clarifies our circumstance and presents the taxi receipt. The iTune playing in my mind as I  watch: “sorry we can’t give you a discount for the taxi, yet here is the location in Montreal to compose a letter and request a discount.” However, incredibly and stun, my accomplice meets us at the registration line up with a credit voucher clarifying that the ticket specialist didn’t have money to give for the discount yet when we show up in Edmonton to take the voucher to a ticket specialist and they will discount us our charge. We show up Edmonton, I go to the ticket specialist and sure as flies to…well, you understand what I mean; cash discounted.

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